Refund policy

1. Order Cancellation

  • Orders may be cancelled within 48 hours of placement, prior to shipment.

  • To cancel, contact us at dropshipdigitalaura@gmail.com with your order details.

  • If your order has already shipped, a return (not cancellation) process applies.

2. Returns

  • You can return unused items within 14 days of delivery for a full refund, excluding shipping.

  • Items must be in their original packaging and condition.

  • Certain products (like opened accessories, sale items, or personalized goods) may be non‑returnable.

3. Defective or Incorrect Items

  • If you receive a defective or incorrect item, contact us within 7 days of receiving it.

  • We'll offer a replacement or full refund, including return shipping.

4. Refund Processing

  • Refunds are issued to the original payment method within 7-14 business days after we receive and inspect the returned items.

  • You’ll be notified once the refund is processed.

5. Return Shipping

  • Customers are responsible for return shipping unless the item is defective or incorrect.

  • We recommend using a trackable shipping method and keeping proof of postage.

6. How to Return

  1. Email us at dropshipdigitalaura@gmail.com with your order number and reason for return.

  2. We'll send return instructions and address details.

  3. Ship the item back, ensuring it's properly packaged.

7. Contact Us

For any questions, please reach out to:

  • Email: dropshipdigitalaura@gmail.com